Onsite IT Support

Our team is here to provide hands-on assistance at your site, whether you are located in Boston, Cambridge, Watertown, or beyond.

Onsite Support Services

Our onsite Boston-based engineer team is ready to assist with hands-on issues. From setting up new users to troubleshooting physical devices, we’ve got you covered.

Our On-Site Services Include:

Onboarding and Relocation Support: Whether it’s a new employee or a new office location, we ensure your technology is ready when you need it.

Hands-on Network Assistance: Our technicians provide hands-on support for wired and wireless network installations, configurations, and troubleshooting of local switching infrastructure, ensuring optimal performance and connectivity.

Physical Device Troubleshooting: We can address issues with physical machines, printers, and other user-level equipment.

Regular Onsite Hours: If you’re looking for IT support that feels in house, we can assign a tech to spend a full day at your company as often as you’d like, ready to assist with any issues that arise!

Supporting the Greater Boston Area

We will come to you! If your company is located in Boston itself, or somewhere outside the city such as our team can provide onsite assistance.

Including:

Cambridge
Newton
Allston-Brighton
Watertown
Waltham

Somerville
Quincy
Medford
Arlington
And more!

Our Hours of Operation

Standard Hours

Monday – Friday

8:30 AM – 5:00 PM

Non-Standard Hours

We provide on call emergency support services outside of standard business hours.

Expert Support, Wherever You Are

Whether onsite or remote support, our engineers will deliver the same level of expertise and dedication to resolving your IT issues, providing high-quality support regardless of the support method chosen.

In-Depth Technical Analysis: Our team performs in-depth analysis of log files, operating systems, user-level programs, file systems, and Active Directory to solve your technical issues.

Customized Documentation: We provide tailored guides and educational resources to complement our support, helping your team navigate systems with ease.

Patch Management: Streamline the deployment of critical updates for Windows, Mac, and third-party software across all devices, ensuring enhanced security in your organization’s IT infrastructure.

Comprehensive Device Support: We provide support for a wide range of devices, including laptops, tablets, and lab machines.

Flexible Communication Channels: Create a ticket to track progress and receive support through your preferred method – Client Portal, phone, email, or remote control assistance.

Onsite IT Support​​