The Field Services team is ideal for clients seeking on premises support. Whether conducting new user orientations, troubleshooting laptop problems, working with printers, or resolving other user-level needs, our field services technician will be on site and ready to support your staff.
Our team understands the frustrations that can come with devices not working properly and interfering with timely work needs. At Bay State IT, we aim to realize the human element associated with technical issues as much as the issue itself. Our goal is to make users feel like we are an extension of your team, ready to help whenever they need it.
The team is trained to be approachable and conversational. We work to set clear expectations, provide consistent updates when an issue isn’t immediately resolvable, and provide alternative options where necessary. Bay State I.T. team members will regularly walk the floor to make sure that your users do not have to search for assistance if a need arises.
Lastly, the field services team understands the intricate nature of what happens in a lab. You can expect the utmost care anytime one of our engineers need to enter that type of facility.